Solve Skype video problems

skype video problems

In a previous article we talked about solving the problems of sound in Skype, and in this article we talk about solving the problems of video and web cam in Skype.

In the last article we will provide a variety of sources that may help you solve the problem.

Many of the questions posed by the users of Skype, such as:

Why can’t see any video from my webcam?

Skype webcam not working

I can not find a camera in the video settings in Skype

These tips and solutions provided by technical support in Skype.

Skype usually detects the webcam you are using. However, Skype may have difficulties if you have more than one webcam installed on your computer.

First, check whether Skype has your webcam listed. If it does, then you will be able to choose it. To do this:

  • From the main menu, select Tools > Options.
  • In the pop-up window, click on the Video settings tab.
  • If Skype has detected more than one webcam, there will be a drop down list. Select the webcam you want to use from the list. If there is only one webcam detected, it will appear here as a default.

skype video setting
If you cannot find the webcam you wish to use in the list, uninstall the ones that you do not intend to use. To do this:

***Windows XP***

  1. Click the Start menu and select Control Panel.
  2. Open Add/Remove Programs.
  3. Find all the programs related to the webcam you do not wish to use and uninstall them.
  4. Restart your computer.

***Windows 7/Vista***

  1. Click the Start menu and select Control Panel.
  2. Click Programs.
  3. Click Uninstall a program.
  4. Find all the programs related to the webcam you do not wish to use and uninstall them.
  5. Restart your computer.

When you next start Skype, the correct webcam should be identified automatically. However, if this does not resolve your problem, complete these additional steps:

  1. Download the latest drivers for your webcam you wish to use from the manufacturer’s website.
  2. Run the drivers installation (and note down the folder where they are being installed).
  3. Right click on the Computer icon (this is either on your desktop or in your Start menu).
  4. Click on Properties.
  5. Select the Device manager.
  6. From the list find Imaging devices and expand the menu by clicking on the + symbol.
  7. Select all the entries relating to the webcam in the list and delete them.
  8. Close all the windows and restart your computer.
  9. When the computer reboots, the correct webcam should be identified and the drivers installed automatically.

When you start Skype again you should see the correct webcam selected.

However, if you are using Skype on Mac operating system, to set up your webcam and troubleshoot some common video issues, please check the following steps:

* Make sure you are using the most recent version of Skype (download available from

* Run a Software Update to make sure, that your system is up-to-date. This can be done by clicking the Apple logo on the menu bar. Also make sure, that any other drivers for additional hardware (webcams, sound cards, etc.) are also updated.

* Check that the most recent drivers for your video device have been installed.

If your video camera does not have drivers for Mac OS X, please use the drivers available from

* Make sure that the correct video device is selected in Skype, under Skype > Preferences > Video.

* Make sure the option ”Enable Skype video” is ticked in Preferences > Video.

You can also set video privacy settings to desired options in the same window.

* Check that you have closed all other applications that might use the webcam.

These include: Video editing software, instant messengers (e.g. iChat), browsers (e.g. Safari or Firefox) and open Finder windows (video is sometimes previewed there). Sometimes restarting Skype and Mac might help as well.

Note that the minimum system requirements for Skype for Mac OS X are a Mac OS X v10.3.9 Panther or newer, G4 800 MHz and above, any G5 or any Intel processor, 512MB RAM, 40 MB free disk space on your hard drive and a microphone.

Video and call quality may vary greatly in environments with conditions below these recommendations.

You can also see some links to technical support in Skype, follow one of the following links:



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One Response to “Solve Skype video problems”

  1. PIETRO. RIZZUTI1 says:

    please Help i have a infuse samsung phone, wideo upside down,on skype if i rotate the phone the oppside occurs…

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