Solve Skype problems on Android

Solve Skype problems on Android devices

 

There is a list of problems that may be faced with Skype users in the devices that are running Android,Especially for the Samsung Galaxy Tab and Motorola devices.


Here some alerts, notes, and table of common problems and provide some solutions to help ..

These solutions provided by Skype

 

*Handsets with Android OS 2.2 (Froyo) only the back camera of the device will work for video calling, even if the device has a front facing camera.

Enable/Disable Video calling option

The user can enable/disable video calling within Skype settings, If the device is compatible (Android OS 2.2 or greater, supports Neon instruction set, has at least one camera that must be able to do 2-way) the option won´t be preselected, if the device is certified /whitelisted ( Android OS 2.3 or greater, supports Neon instruction set, has at least one camera that must be able to do 2-way), there will be no enable video setting as video calling will be on by default.

- Video on the Galaxy Tab from Verizon is disabled by default.
- User cannot initiate group video call.
- User can participate in incoming group video call, but with audio only.

Fixed issues

Category Description
Calling Microphone does not work on the Sony Ericsson Xperia mini

Known issues

Devices affected Description Current solution
All User cannot leave voicemail – although calls get directed to voicemail and user hears voicemail greeting, voicemails are not saved and sent to remote party None available
All On some occasions the chat messages may appear in wrong order None available
All Skype is auto-starting after sign-out / force close Expected Behavior. If user has actively logged out, Skype will not auto-start.
All On very rare occasions upgrading to a new version of Skype for Android fails and the user is no longer able to upgrade/re-install Skype for Android. We display a message that redirects the user to re install the app.
Samsung Galaxy S, Transform & Intercept product family 2.1 Skype 2.1 for Android is not able to login on the following devices with Android 2.1 and below. (Samsung Galaxy S GT-I9000; Samsung Galaxy S Mesmerize; Samsung Galaxy S Epic 4G; Samsung Galaxy S Vibrant; Samsung Galaxy S Captivate; Samsung Galaxy S Fascinate; Samsung Transform; Samsung Intercept) Upgrade to Android OS version 2.2
Samsung Galaxy Spica I5700 2.1; HTC Legend 2.1 Connection is not seamless for these devices. When user has enabled both WiFi and 2G/3G connection, after a while, device switches to 2G/3G, but for other contacts, user appears to be offline as there really isn’t no connection in the device. None available
Motorola Milestone 2.0; Motorola Milestone 2.1; Motorola Milestone XT720 2.1 In case user receives incoming GSM call during Skype call, it may happen that audio is not sent/received during GSM call. None available
Samsung Galaxy Spica I5700 2.1; LG Aloha 2.1; HTC Wildfire; HTC Legend These phone models fulfill the criteria’s to be compatible with Skype 2.0. for Android. The application performance may not be optimal. None available
All Call drops when 2G/3G changes back to wifi:  In case user has enabled Wi-Fi and 2G/3G connection and receives Skype call while on 2G/3G connection, call drops if device changes connection back to Wi-Fi None available
All Call quality depends on the signal strength of Wi-Fi connection and the bandwidth of 3G connection In case call quality is not optimal, make sure you have good network connection
All Birthday notification is shown after user logs in User has to log out and in again to receive birthday notifications
All Sometimes US numbers are not recognized and therefore flag is not displayed in Dial Pad view. In addition to this, Dialer does not store outgoing calls to USA and Canada correctly in the “Recent destinations” in Dial Pad view None available. User can still make calls
All For some devices (which have FM radio support), radio music is stopped automatically when Skype call comes in (Call audio can be sent/received) – e.g HTC Legend 2.1. For some devices, radio music is not stopped automatically. Call can be received, but when answering the call, radio music is still played. (However call audio can be send/received also) User has to stop radio manually
All If Skype is not running and the user initiates a call from native address book even though there is no available data connection. The application falsely thinks it’s gone online. None available
All Video calling to the iPad 1 that is using the Skype for iPhone app is currently not working; the call automatically gets downgraded to an audio call. Use the Skype for iPad version application
All When used with large accounts and Wi-Fi goes into hibernation mode. The application can sometimes get into a state where it is not able to go back online. Go to app manager and kill client, restart the client
All During an ongoing call, it is not possible to change in call volume while proximity sensor is activated. Move phone away from head to deactivate proximity sensor, then change the call volume.
All With very large accounts (600+ contacts) the performance of the application will not be optimal. None available
All If the device has O.S 2.2 (Froyo) it can only send video from the back camera. None available
Galaxy Tab (Verizon) No video on the Verizon Galaxy Tab by default, (Since the back camera doesn’t work) The user can enable the video in Settings.
HTC Desire 2.2 Heavy audio quality degradations. None available
All Privacy settings not synced from cloud. Being signed only into one device at a time will avoid the problem, but no solution available at the moment for this issue.
Sony Ericsson Xperia mini Skype dies on first run. None available
Samsung Galaxy S 2.2 Volume set at maximum during call. Upgrade to 2.3
Desire HD 2.2 Video stream shows noise after a min of streaming. Upgrade to 2.3
HTC Flyer Device doesn’t have a “phone” speaker that you hold to your ear. Default audio is headset/earpiece, can turn on speakerphone. None available
All Unable to get call UI after call have been sent to voicemail (first time only). None available
Galaxy S 2.3 Null pointer exception in VoicePlayback. None available
All Emergency call handling not available when offline/airplane mode/no data connections. None available

The release build number for this release is 2.1.0.46, if you download it from Android Market, 2.1.0.47 in case downloaded from Getjar.

You can also contact us through the technical support page to provide any possible assistance.


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59 Responses to “Solve Skype problems on Android”

  1. walkingtp says:

    Have new Samsung Galaxy tab GT- P1010 having problems with Skype. Downloaded Skype then problems started trying to downloaded new apps from market. Can download one app try another a error comes up not enough space not even close to the truth.Uninstalled Skype and it works just fine.Do you have a answer. Also I’m worried about just back camera working I just read.I was hoping to be able to use Skype.

  2. skype help says:

    Hello,

    Skype is available as a free, downloadable application on supported Android™ phones. To get Skype on your Android phone, visit skype.com/m with your handset and download it from the Android Market. Alternatively, go directly to the Android Market, search for Skype and download the application to your handset. Once downloaded, Skype is installed and ready to run – there is no separate install process.

    You can only download applications from the Android Market in certain countries. Visit the following address to see if you can download from the Android Market where you are:
    https://www.google.com/support/androidmarket/developer/bin/answer.py?&answer=138294

    If you are unable to download the application from the Android Market, Skype for Android is available for free from the following address:
    http://www.getjar.com/

    Minimum Requirements for Skype for Android:

    A phone is running Android OS version 2.1 or later
    At least 27MB of free memory space
    600Mhz processing power or more
    A screen resolution of 240*400 or above
    If you would like to video call on your Android phone, you can find the minimum requirements at the following address:
    https://support.skype.com/faq/FA11019/

    For more information about Skype for Android, visit:
    http://www.skype.com/go/android

    *The application currently runs on some Samsung Android handsets, but not all. We’re working on a solution that will run on more Samsung devices. Meanwhile, you can still save money on calls to phones abroad with a Skype To Go number, which lets you make international calls from your Android phone (or any mobile or landline) at great Skype rates.

    To learn more about Skype To Go numbers, visit:
    http://www.skype.com/features/allfeatures/skype-to-go-number/

    Please note that the Skype for Android application is not available for download in China.

    Regarding your concern on the back camera, currently, handsets with Android OS 2.2 only the back camera of the device will work for video calling, even if the device has a front facing camera. But do not worry as we will pass on your feedback to our development team for consideration and potential inclusion in a future release. However, implementing changes and creating new features can take time, which means that the suggestions you make today might not be available in the near future.

  3. Lyreboy says:

    I am appalled that having been alerted to an update on my Xperia 8 mobile and dutifully downloading it I can no longer use the device for skype to skype calls. What are you intending to do about this? Update is somewhat of a misnomer what about sabotage software?

  4. Joe says:

    Will there be support for a microhone on galaxy tab?

  5. Kay says:

    I have samsung galaxy s2. Contacts not loading , voices sound like an underwater robot .Help !!!

  6. peter says:

    Can i recover contacts i deleted from my Skype?

  7. LeeDrv says:

    When use skype on atrix together with Jawbone bluetooth headset,
    skype only recognizes voices from phone’s built-in microphone not headset’s microphone.

  8. skype help says:

    Some comments on top you will find some solutions here, if not you can contact support Technical.

    The Skype application in the past wasn’t supporting bluetooth headsets on Android Skype. Hence, we have released our latest version 2.5 that supports bluetooth headsets.

    We need first to be sure that the user is using the latest version of Skype and that this version is installed correctly. To do so, please remove the application and re-install it as follows.

    To uninstall Skype for Android:

    From the phone’s home screen, navigate to Settings > Applications > Manage applications, select Skype and then select Uninstall.

    To get Skype on your Android phone, visit skype.com/m with your handset and download it from the Android Market. Alternatively, go directly to the Android Market, search for Skype and download the application to your handset.

    • LeeDrv says:

      i am 100 percent sure im using the latest version of skype and the latest version of Atrix stock rom.
      My bluetooth device is in perfect condition too, it works on iphone skype, pc skype, just not on android skype.

    • abhishek says:

      uninstalled skype frm my smg infuse device. but now i am not able to reinstall skype on my phone. it shows error like file type not supported, memory insufficient(although my phone has like 12gb of free space)and my phone hangs for a few seconds. ultimately i am not able to install skype again. Can you please suggest some solution.
      I have also looked for *com.skype.* file incase skype was not completely uninstalled but i havent found such file.

  9. Conan says:

    I have Samsung Galaxy with Android OS version 2.1 and Skype. Works great and each time make a call, the mobile popup to allow me to select call from Phone or call from Skype. Until this morning it changed and only can call from Skype. Even I sign out and it still try to call from Skype. Then I stop Skype Application Service and give me error I can’t call anyone because Skype is not on. Please help.

  10. skype help says:

    Hi Conan,

    Please try to uninstall the Skype application in your mobile device.

    To uninstall Skype for Android:

    From the phone’s home screen, navigate to Settings > Applications > Manage applications, select Skype and then select Uninstall.

    Then, download the applications from the Android Market in certain countries. Visit the following address to see if you can download from the Android Market where you are:
    https://www.google.com/support/androidmarket/developer/bin/answer.py?&answer=138294

    If you are unable to download the application from the Android Market, Skype for Android is available for free from the following address:
    http://www.getjar.com/

  11. Valerie says:

    No Video support for galaxy S Froyo 2.2? I saw video for a split second then nothing.

  12. Tyrik says:

    I have the mytouch 4g from tmobile… When using my front facing cam MY actually pic is turn sideways and thats also how the person on the other end sees me (even when I rotate the phone).. is there any way to fix this problem.

  13. Vijay says:

    I am unable to make vedio call and audio call from my Samsung galaxy SII. I saw video for a split second then nothing.
    Can you please help how can solve these problems

  14. Cecilia says:

    Hello!
    I have a Galaxy Ace. Skype har worked fine untill recently when I accidentally uninstalled it. When I tried to download it, I got the message that it wasn’t possible because of too little memory left, which wasn’t true by far. But I still unistalled some programs and when I try again it will start installing but then suddenly the phones shuts down, restarts and no skype, no message nothing. I even tried Getjar but same thing happens then.
    So frustrating. I am thankful for any advice.

  15. sujit bidari says:

    i have gt i5500 with android os 2.1 and i am unalbe to use skype because it always says “forced close” on every kind of task i do inside skype. is there any other compatible version out of android market?

  16. Sinisa says:

    Video picture from my and my wife Samsung Galaksy S is turned sidewise and cant be adjusted. Do you have any solution for this problem. My phone is GalaksyS and wifes is Galaksy S+. Tenk you in advance

  17. Sinisa says:

    BTW, both phonrs are ruming on android 2.3 gingerbread.

  18. Sinisa says:

    Me and my wife instaled Skype on our phones. My is GalaksyS and her is GalaksyS+. on both phones.picture on video call is turned sidewise. and cant be adjusted with phone rotatio. Do jou have any solution for this problem? BTW, both phonrs are ruming on android 2.3 gingerbread

  19. skype help says:

    Hi Sinisa,

    Please try reinstalling Skype as follows :

    To uninstall Skype for Android:

    From the phone’s home screen, navigate to Settings > Applications > Manage applications, select Skype and then select Uninstall.

    Technical Support Send more details to your email.

    Thank you,

    • Yasir says:

      DEar Sir,
      I am using HTC wildfire and having noicy voice from both side while calling to skype please advise. i am from Pakistan

    • Russ Pouncey says:

      I am having the same problem as Sinisa – the video on my Galaxy S is upside down and I can find no setting to correct it. What else has to be done besides uninstalling and reinstalling Skype?

  20. soko says:

    using as android 2.2.1 phone and…skype for android will dowload but says incompartible …

  21. Victoria says:

    I have installed the latest version of skype (uninstalled and installed the new one) But whenever I call a phone (mobile or landline) the call drops after a couple of seconds.

    *Samsung Galaxy S2
    *works perfect if calling PCs or other skype users
    *Same problem if On Wifi or 3G
    *Connects the call then drops after hearing the other person answer.
    *PLEASE HELP!!

  22. Sam says:

    I have numerous problems with Skype for Android.

    My Samsung Galaxy SII appears to have very very low sound levels and low quality and will not send video or audio to other Skype users. Skype was downloaded onto the phone from the android market so there should be no version issues.

    Similary, a Motorola Xoom appears entirely incompatible with the Skype downloaded from the android market – no sound being recieved, video not sending.

    Disappointing in the extreme.

  23. Karan Kumar says:

    I am Unable to make video call from Skype.
    I am having Motorola Defy+ with android version 2.3.4 and Skype version 2.6.0.95. As per the main page it is said that any android phone with android version above than 2.2 can make video call even with the rear camera; however, in my motorola defy+ i can make the video call but on the other end the person is unable to see anything as the screen is completely black(only audio is there) but at my end I can view the person.
    Please look into this matter and help me out as it very disappointing situtation for me.
    Immediate support will be highly appreciated.

    Karan Kumar

  24. Jordan says:

    On the video and audio calls, there is a slash through the microphone and I can not adjust it.
    The other party can hear me, but they can not hear me.
    I have the LG T-mobile Mytyouch.
    My audio is not working while I can hear and see other people.

    Please resolve problem ASAP.

  25. Jordan says:

    *I can hear the other party while they can not hear me.

  26. Luc says:

    Hi,
    Samsung Galaxy note Android 2.3.6
    Skype 2.6.0.95 (installed twice)
    Bluetooth Jawbone icon and sony DR BT 21G
    Impossible to use skype with bluetooth!!

    Have an idea?

  27. Pek Zoltan says:

    I got last week a Prestigio Multipad PMP5080B and i have some issues with my skype app for android.
    If i call someone my microfone works, but i cant hear his voice.
    Tried it with the Sound Test Service and after 3 seconds the voice suddenly crashes.
    please fix this issue.

  28. frank says:

    Hi,
    HTC sensation xe 2.3.4
    I’m having difficulty changing my status to online. I want to appear online but everytime I try and change it it says I’m offline. I want people to know when i’m online. Other than that everything works fine. Thanks,

  29. Aubrey says:

    Hi,
    I tried to install Skype on my samsung GT-S5570 but it won’t install. it is downloading but it does not want to install.
    it says packet data invalid…please help. thanks.

  30. ani says:

    Hi

    I have an iPhone and an Lg Optimus P970. I’d like to know if there’s an auto answer available for Skype on this, when the app is running.

    I have my settings on auto-answer on my laptop. Is the same available on the phone too?

    Any help is appreciated.

    Thanks.

  31. skype help says:

    Note for all:

    If you have not received replies here, please read the FAQ page, or Contact Technical Support.

    • TL says:

      none of that answers the question about how to reinstall skype after having uninstalled it. i’ve read on some other forum that we’ll need to perform a master reset, but that really is not a solution, is it? i think most users would rather forego skype than lose all existing data… is there no other way? i’ve just purchased more skype credits so this is extra frustrating.

    • femina zachariya says:

      Iam using skype in my micromax phone with android version 2.3.6 .
      my problem is that I cant delete the chat messages. when holding finger on the message,it ahows copy or quote message only.
      pls reply and help me to fix it.

  32. swati says:

    I am unable to make contacts with my friends. The website says always please check your internet connection. But in my system the internet is in working, other websites are opened. Please help.

  33. Qudratullah says:

    when i video call some one on skype from my new Samsung i997 they see me upside down. and ask me to rotate my phone . when i rotate then i see them upside down. can some one help on my my email .

  34. Rod says:

    I have a Samsung Galaxy tab 8.9 and Skype (version 2.7.0.907) is mostly working fine, however i have frustations that the call automatically goes to the loud speaker even when a headset is connected.

    This happens for incoming calls and also happens when i make outgoing calls.

    For outgoing calls it rings on the headset, however when the call is connected it changes to loudspeaker and i have to go back into the menu and change it back to headset. Incidently the menu still shows that the audio is being directed to the headset eventhough it is on loud speaker.

    It seems there is a bug in the software.

    Can the new version have an option where you can select the default audio device for calls.

    • Max says:

      I have a Samsung Galaxy tab 10.1 and Skype.

      The call automatically goes to the loud speaker even when a headset is connected.This happens for incoming calls and also happens when i make outgoing calls.For outgoing calls it rings on the headset, however when the call is connected it changes to loudspeaker and i have to go back into the menu and change it back to headset. Incidently the menu still shows that the audio is being directed to the headset eventhough it is on loud speaker.

      There is a bug in the software.

  35. Raman says:

    Hello Sir,
    I installed the Skype latest version from android market to my motorola fire xt 531, it has android 2.3.4 and also have front facing camera but i am not able to make video calls and also there is no option for enabling video in the settings.
    Help me….i love to using skype on my laptop but i also want to use it on my mobile

  36. ivan says:

    I have android froyo(2.2) on my samsung galaxy gt i-5500. I have problem during installation new skype- free video calling. I succefully download skype from google play site, but when installation start i see note that there is enough available memory on my phone. There are about 80MB RAM available and 100MB free space on the phone and 600MB on SD card. Enough or not?

  37. Hank Early says:

    I have a LG Spectrum (Verizon) running android 2.3.5
    I just reinstalled skype from Google play store
    the audio works OK
    but no video on Skype
    Skype for Verizon give a message that ver of skype is not compatible with LG Spectrum

  38. choco says:

    can you help me how to full screen skype video call on samsung galaxy note?

  39. Richard Tinson says:

    My HTC Sensation is great phone and more than capable of running the latest version of the Skype App. But it won’t work. Everything works except I can’t actually make a call. It just freezes when I hit the ‘Call’ button. Help! Anyone? I just put £20 credit on.

  40. JC Trillana says:

    My xperia z is having problems with incoming calls. The volume is too low on speakers that I can’t almost hear the other line. Ongoing calls have no problem. Why?

  41. bilal says:

    My skype dont show me online on other friends and didnt show me them online and show others and i asked and they were online ?

  42. WASEEM says:

    I HAVE SAMSUNG GALAXY S1 9000
    I CAN HEAR THE OTHERS PARTY BUT THEY CAN NOT HEAR ME.
    MICROPHONE IS WORKING CORETLY IN NORMAL CALL.
    PLZ HELP ME…….

  43. Link says:

    my friend gets a huge buzzing sound while we are in a call he uses a samsung galaxy mini any help

  44. Mile says:

    Respected,
    mobile phone Alcatel OT 995 has a very low sound of installed android skype. What the problem is _
    A big thank you for helping

  45. mike says:

    just updated my skype on my samsung g3, when I tried to video my friend it did not work I can only see my video , my friend updated his to he has a sg note 2 , his screen just shows writing what is wrong

  46. ioannis says:

    I HAVE A TABLET WITH ANDROID 4. WHEN I USE SKYPE, I CAN HEAR THE OTHER, HE CAN HEAR ME, BUT HE HEARS HIS VOICE, TOO. I TRIED TO SPEAK NEAR OR CLOSE, SO DID THE OTHER, BUT THE PROBLEM CONTINUES. I CAN’T SEE SKYPE SOUNDS SETTINGS IN MY TABLET. I USED A USB HANSET EARPHONE WITH MICROPHONE BUT IT DOESN’T WORK.

  47. sahi says:

    i have htc one x
    how to clear skype history .

  48. Gemma says:

    Hi support team,

    Camera skype on my Samsung galaxy GT -S7560 -TREND can not turn on when skyping. I can see my Mum camera on my screen, but Mum can not see me (my phone not allow to turn on camera). But i can use camera with Tango.

    Would you please advise what I should do. Kindly send me email for the advice.

    P/s: I am sending this from Samsung galaxy GI-T8150, from Vietnam. I have tried reinstall skype and update newest version from Google play, it does not work; and I have checked camera it is still working well for other applications.

    Thank you very much.

    Best regards,
    Gemma

  49. George Boswell says:

    hello, I have an Galaxy S3. i have intstalled the latest version. But when I try to make a skype to skype video call it tells me I have insuffent credit. I thought skape to skype calls were free. then went to computer and installed it there but still would not let me make a video call. the other person has skype and says my number say i’m off-line. will someone please help

  50. mirsini mountzouridi says:

    hi, i have a samsung galaxy s3 mini mobile with the latest version of android. I have downloaded the skype app but i can’t see some of my contacts photos….any solution?

    Thanks in advance

  51. Al Davey says:

    I have a Toshiba Tablet with Android 4.
    I already have a Skype account and address on Tablet and other computers.
    I would like a second account address on the tablet for business and private contacts only. Is this possible, and how is it done?
    many thanks

  52. Jude says:

    I have a I.robot 3 mini.. skype video call works perfectly but then I reboot my tab for some logging problems. to date I can still use skype for messaging only. I cannot make a voice and video call. Once I tried calling, the screen went black.. and it went back to skype menu.. what seems to be the problem now? thanks

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