solve Skype audio problems

skype sounds

Skype is distinguished by high quality in the transfer of the picture and sound that made ​​him superior to similar programs,so if you have sound problems with Skype, this article will help you in solving these problems.

Sometimes you need to adjust skype audio settings to improve sound quality, or if the sound does not work in Skype.

These solutions provided by technical support in Skype.

You can follow the suggestions at different times and in any order. So, if you cannot complete one of them, just move on to the next.

Check that you are using the latest version of Skype

You can download it here:

Check whether your headset or speakers are working properly

Please try using a different headset or speakers to check whether the ones that you were using are faulty or if the problem lies elsewhere.

Use the Call Quality Indicator

A Call Quality Indicator is available to help you to check that your sound settings are correct.

You can find more information about the Call Quality Indicator here:

To use the Call Quality Indicator to check your sound settings:

  1. When you are signed in to Skype, select any contact from your Contact List.
  2. Click Check settings.A window appears. Red or yellow icons on the tabs indicate that you need to change your settings.
  3. Select the tabs affected and change your settings, as directed in the tab.

Check that you have the latest service pack and updates for Microsoft Windows

  You can find details here:

Check your device drivers

Check that you are using the latest versions of your device drivers (for sound, video, motherboard etc). You might need to visit the device manufacturer’s website or contact a vendor for more information.

Check that you have the latest version of DirectX

For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates:

For Windows XP, you can download it here:

Place a test call using echo123

You can call echo123, our automated testing robot to test your sound quality.

If you can hear your message played back to you and the voice of echo123, both your playback device and microphone are set up correctly.

If you cannot hear your voice played back to you but can hear echo123 then that means that there is a problem with your recording device.

If you cannot hear anything during the test call, there is a problem with your playback device.

skype audio settings

Check that you have selected your preferred playback and recording devices in Skype

To do this, from the Skype menu bar, click Call > Audio Settings. Check that the correct items are selected.

Check your computer’s sound settings

Follow the simple suggestions here to ensure that the sound settings on your computer are correct:

For Windows Vista and Windows XP:

For Windows 7:

Change your ‘Automatically adjust’ settings

In some rare cases, having Skype automatically adjust your microphone and speakers may cause their volume levels to go down so low that you either can’t hear the other person on the call speaking to you or they can’t hear you.

To check whether this is causing your sound quality problems:

  1. In the Skype menu bar, click Call > Audio Settings.
  2. Untick Automatically adjust microphone settings.
  3. Untick Automatically adjust speaker settings.
  4. Ensure that the Volume for both Microphone and Speakers is over 50% by moving the sliders over to the right.
  5. Click Save.
  6. Call echo123 to test whether this has resolved your sound quality problems.

Find out if the person you are calling has a problem

Sometimes you might experience sound quality problems when your call is to someone who is having network problems, doesn’t have an internet connection speed that is fast enough or has incorrect sound settings, either on their computer or within Skype.

We recommend that you check with them whether they are experiencing problems with other Skype calls they have made and if they have, recommend that they follow the suggestions here to resolve their issue.


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